ISO 9001:2015 Quality Management Standard.

sai global iso 9001 quality management logoAt PF Collins, we strive to consistently provide world class international trade and logistics services. Therefore, our Quality Management System (QMS) is certified to the ISO 9001:2015 standard. It ensures our processes and procedures are in compliance with industry standards and government regulations.

The objectives of our QMS are to ensure the following:

  • Business is conducted in compliance with all application rules and regulations
  • Controlled processes
  • Employees have the training and resources they need to do their jobs
  • Our clients’ goods are protected under our custody and care
  • Customer concerns are given prompt response

Our Quality Management policies and procedures include the following:

  • Monitoring and measuring customer satisfaction
  • Controlling documents and records
  • Reporting Opportunities for Improvement (OFI) and Non-Conformances
  • Performing Root Cause Analysis of incidents
  • Identifying Corrective and Preventive Action
  • Managing subcontractor performance
  • Conducting internal and external audits
  • Conducting training and performance-based reviews
  • Resource Management 

For more information on our Quality Management processes and procedures, please contact us at

Our LEAN Culture for Continuous Improvement.

In addition to our QMS, we have implemented LEAN concepts within our organization and processes. In fact, we are one of the first companies in Canada to apply LEAN concepts – generally applied to manufacturing – to service processes.

The LEAN philosophy and Kaizen aims to eliminate waste in all systems of an organization by improving standardized activities and processes. Each year we conduct Kaizens on several of our business processes. Employees from each of PF Collins’ departments participate in the Kaizen process, which includes the following phases:

  • Identify a problem or opportunity
  • Analyze the process
  • Develop an optimal solution
  • Implement the solution
  • Study the results
  • Standardize the solution

Through our work with LEAN, we have significantly reduced processing times in areas such as invoicing, inventorying, contracts, and operational workflows.


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