At PF Collins, we strive to consistently provide world class international trade and logistics services. Therefore, our Quality Management System (QMS) is certified to the ISO 9001:2015 standard. It ensures our processes and procedures are in compliance with industry standards and government regulations.
The objectives of our QMS are to ensure the following:
Our Quality Management policies and procedures include the following:
For more information on our Quality Management processes and procedures, please contact us at quality@pfcollins.com.
In addition to our QMS, we have implemented LEAN concepts within our organization and processes. In fact, we are one of the first companies in Canada to apply LEAN concepts – generally applied to manufacturing – to service processes.
The LEAN philosophy and Kaizen aims to eliminate waste in all systems of an organization by improving standardized activities and processes. Each year we conduct Kaizens on several of our business processes. Employees from each of PF Collins’ departments participate in the Kaizen process, which includes the following phases:
Through our work with LEAN, we have significantly reduced processing times in areas such as invoicing, inventorying, contracts, and operational workflows.
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